Appointment & Cancellation
Appointment & Cancellation
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of $25.00 and any No Show/No Call will be charged 50% of the service that was booked. We understand emergencies happen and we will listen to all reasoning, please do not feel like you have to come in if your feeling sick. Due to the new policy we will no longer allow new clients to book online, we are asking for all new clients to call the salon to book an appointment. We thank you in advanced for respecting our policy!
Out of respect for all of our clients, guests arriving after the start time of their appointment may be asked to reschedule. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival.
Covid-19
Covid-19
Starting June 11th, mask will be optional when entering the salon.
Please feel free to wear one if you are more comfortable that way or if you would like your stylist to wear one please ask and we will gladly put one on. We will continue disinfecting all surfaces and stations between each client to keep our staff and clients as safe as possible.
Our waiting area will be open but it will be limited capacity to help keep distance a priority. So please continue to remain in your vehicle & call 859-525-1236 to let us get you checked in.
Services
Services
Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at salonobsessionoakbrook@gmail.com, or 859-525-1236. Monetary refunds will not be made for hair services rendered, however we will happily make adjustments to the original service upon approval of your stylist.